Community Services of Starke County, Inc., Transportation Services
Reasonable Modification Policy
1. Purpose
The purpose of the reasonable modification policy is to ensure that the Community Services of Starke County, Inc., Transportation Services offers equal and effective opportunities and access to the public transportation services of persons with disabilities and full compliance with the provisions of the Title I of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation act of 1972.
2. Policy
Community Services of Starke County, Inc., Transportation Services is committed to providing equal access and opportunity to qualified individuals with disabilities in all programs, services, and activities. Community Services of Starke County, Inc., Transportation Services recognizes that in order to have equally effective opportunities and benefits, individuals with disabilities may need reasonable modifications to policies and procedures. Community Services of Starke County, Inc., Transportation Services will adhere to all applicable federal and state laws, regulations and guidelines with respect to providing reasonable modifications, as necessary, to afford equal access to programs for persons with disabilities. Community Services of Starke County, Inc., Transportation Services does not discriminate on the basis of disability in admission to, participation in, or receipt of services and benefits under any transit program or activity. Community Services of Starke County, Inc., Transportation Services will take appropriate steps to ensure that persons with disabilities have an equal opportunity to participate.
No qualified individual with a disability shall, by reason of such disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of Community Services of Starke County, Inc., Transportation Services, or be subject to discrimination by Community Services of Starke County, Inc., Transportation Services.
3. Reasonable Modifications
Reasonable modification is a change or exception to a policy, practice, or procedure that allows disabled individuals to have equal access to programs, services, and activities. Community Services of Starke County, Inc., Transportation Services will make reasonable modifications to policies, practices, and procedures when necessary to ensure access to transit services for qualified individuals with disabilities, unless:
• Making the accommodation would fundamentally alter the nature of the public transportation service.
• Making the accommodation would create a direct threat to the health or safety of other passengers. •
The individual with a disability is able to fully use Community Services of Starke County, Inc., Transportation Services’ services without the accommodation being made.
For the purposes of this section, the term reasonable accommodation shall be interpreted in a manner consistent with the term “reasonable modifications” as set forth in the Americans with Disabilities Act Title II regulations at 28 CFR 35.130(b)(7), and not as it is defined or interpreted for purposes of employment discrimination under Title I of the ADA (42 U.S.C. 12111-12112) and its implementing regulations at 29 CFR part 1630.
4. Eligibility Criteria
An individual is eligible to be considered to receive a reasonable modification if that individual has: a physical or mental impairment that substantially limits one or more of the major life activities of such and individual; a record of such impairment; or been regarded as having such impairment.
5. Requests for Reasonable Modifications
Community Services of Starke County, Inc., Transportation Services shall make information about how to contact Community Services of Starke County, Inc., Transportation Services to make requests for reasonable modifications readily available to the public through its website and rider policy guidelines. Community Services of Starke County, Inc., Transportation Services shall follow these procedures in taking requests:
a. Individuals requesting modifications shall describe what they need in order to use the service.
b. Individuals requesting modifications are not required to use the term “reasonable modification” when making a request. Personnel at Community
Services of Starke County, Inc., Transportation Services will determine if the request represents a reasonable modification and proceed in
accommodating the request accordingly.
c. Whenever feasible, Community Services of Starke County, Inc., Transportation Services request that individuals make such requests for
modifications before Community Services of Starke County, Inc., Transportation Services is expected to provide the modified service.
d. When a request for modification cannot practicably be made and determined in advance (e.g., because of a condition or barrier at the destination of a
paratransit, demand response, or fixed route trip of which the individual with a disability was unaware until arriving), operating personnel shall make a
determination of whether the modification should be provided at the time of the request. Operating personnel may consult with the Community
Services of Starke County, Inc., Transportation Services’ management before making a determination to grant or deny the request. Requests for
accommodation may be made either orally or in writing. The reasonable accommodation process begins as soon as the request for accommodation is
made.
The request can be submitted in any written format. Alternative means of filing a request, such as personal interviews, phone calls, or taped requests, will be made available for persons with disabilities if unable to communicate their request in writing or upon request.
6. Interactive Process
When a request for accommodation is made, Community Services of Starke County, Inc., Transportation Services and the individual requesting an accommodation must engage in a good faith interactive process to determine what, if any accommodation shall be provided. The individual and the Community Services of Starke County, Inc., Transportation Services must communicate with each other about the request, the process for determining whether an accommodation will be provided, and the potential accommodations. Communication is a priority throughout the entire process.
7. Time Frame for Processing Requests and Providing Reasonable Modification
Community Services of Starke County, Inc., Transportation Services will process requests for reasonable accommodation and then provide accommodations, when appropriate, in as short a time frame as reasonable possible. Community Services of Starke County, Inc., Transportation Services recognizes, however, that the time necessary to process a request will depend on the nature of the accommodation(s) requested and whether it is necessary to obtain supporting information.
8. Granting a Reasonable Modification Request
As soon as Community Services of Starke County, Inc., Transportation Services determines that a reasonable accommodation will be provided, that decision shall be immediately communicated to the individual. This notice must be in writing in order to maintain the required information for reporting purposes. Upon request, alternative means of response will be provided.
In choosing among alternatives for meeting nondiscrimination and accessibility requirements with respect to new, altered, or existing facilities, or designated or specified transportation services, Community Services of Starke County, Inc., Transportation Services shall give priority to those methods that offer services, programs, and activities to qualified individuals with disabilities in the most integrated setting appropriate to the needs of individuals with disabilities.
9. Denying Reasonable Modification Request
As soon as Community Services of Starke County, Inc., Transportation Services determines that a request for reasonable accommodation will be denied, Community Services of Starke County, Inc., Transportation Services will communicate the basis for the decision in writing to the individual requesting the modification. The explanation for the denial will clearly state:
a. the specific reasons for the denial;
b. any alternative accommodation that may create the same access to transit services as requested by the individual; and
c. the opportunity to file a complaint relative to the Community Services of Starke County, Inc., Transportation Services’ decision on the request.
10. Complaint Process
Community Services of Starke County, Inc., Transportation Services has a process for investigating and tracking complaints from qualified individuals. These procedures shall be posted on the Community Services of Starke County, Inc., Transportation Services website and will be provided to any individual where the Community Services of Starke County, Inc., Transportation Services has denied a request for accommodation. The process and any forms necessary to file a complaint are readily available from the web. Alternative means of filing complaints, such as personal interviews, phone calls, or taped requests, will be made available for persons with disabilities if unable to communicate their request their request in writing or upon request.
Any person who believes she or he has been discriminated against in obtaining a reasonable modification may file a complaint by completing and submitting a Community Services of Starke County, Inc., Transportation Services’ Reasonable Modification Complaint Form. Community Services of Starke County, Inc., Transportation Services will process complaints that are complete. Once the complaint is received, the complainant will receive and acknowledgement of receipt. If more information is needed to resolve the complaint, Community Services of Starke County, Inc., Transportation Services may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to the Community Services of Starke County, Inc., Transportation Services.
If Community Services of Starke County, Inc., Transportation Services is not contacted by the complainant or does not receive the additional information within 30 business days, the Community Services of Starke County, Inc., Transportation Services may administratively close the complaint. In addition, a complaint may be administratively closed if the complainant no longer wishes to pursue his or her case.
After Community Services of Starke County, Inc., Transportation Services investigates the complaint, a decision will be rendered in writing to the complainant. Community Services of Starke County, Inc., Transportation Services will issue either a Letter of Closure or Letter of Finding.
a. Letter of Finding – This letter will summarize the complaint, any interviews conducted regarding the complaint, and explains what actions will be
taken by Community Services of Starke County, Inc., Transportation Services to address the complaint.
b. Letter of Closure – This letter will explain why Community Services of Starke County, Inc., Transportation Services has determined that the complaint
does not merit accommodation under the Americans with Disabilities Act and that the complaint will be closed.
If the complainant disagrees with the decision of Community Services of Starke County, Inc., Transportation Services, an opportunity to appeal the decision may be pursued provided the complainant files notice of appeal within 21 days of the initial decision of Community Services of Starke County, Inc., Transportation Services.
In the event of appeal, the complainant will be granted all due process, including the ability to present additional evidence, present the case in person during an appeal hearing, and to be represented by counsel.
11. Designated Employee
Community Services of Starke County, Inc., Transportation Services shall designate one official within the organization responsible for processing reasonable modification requests and handling complaints. This individual is:
Cindy Benke, Executive Director
Community Services of Starke County, Inc., Transportation Services
311 E Culver Road Knox, IN 46534
(574)772-7070
cbenke@starkecs.com
12. Record Retention
Community Services of Starke County, Inc., Transportation Services will maintain all records related to reasonable modification requests and denials for at least three (3) years.
The purpose of the reasonable modification policy is to ensure that the Community Services of Starke County, Inc., Transportation Services offers equal and effective opportunities and access to the public transportation services of persons with disabilities and full compliance with the provisions of the Title I of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation act of 1972.
2. Policy
Community Services of Starke County, Inc., Transportation Services is committed to providing equal access and opportunity to qualified individuals with disabilities in all programs, services, and activities. Community Services of Starke County, Inc., Transportation Services recognizes that in order to have equally effective opportunities and benefits, individuals with disabilities may need reasonable modifications to policies and procedures. Community Services of Starke County, Inc., Transportation Services will adhere to all applicable federal and state laws, regulations and guidelines with respect to providing reasonable modifications, as necessary, to afford equal access to programs for persons with disabilities. Community Services of Starke County, Inc., Transportation Services does not discriminate on the basis of disability in admission to, participation in, or receipt of services and benefits under any transit program or activity. Community Services of Starke County, Inc., Transportation Services will take appropriate steps to ensure that persons with disabilities have an equal opportunity to participate.
No qualified individual with a disability shall, by reason of such disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of Community Services of Starke County, Inc., Transportation Services, or be subject to discrimination by Community Services of Starke County, Inc., Transportation Services.
3. Reasonable Modifications
Reasonable modification is a change or exception to a policy, practice, or procedure that allows disabled individuals to have equal access to programs, services, and activities. Community Services of Starke County, Inc., Transportation Services will make reasonable modifications to policies, practices, and procedures when necessary to ensure access to transit services for qualified individuals with disabilities, unless:
• Making the accommodation would fundamentally alter the nature of the public transportation service.
• Making the accommodation would create a direct threat to the health or safety of other passengers. •
The individual with a disability is able to fully use Community Services of Starke County, Inc., Transportation Services’ services without the accommodation being made.
For the purposes of this section, the term reasonable accommodation shall be interpreted in a manner consistent with the term “reasonable modifications” as set forth in the Americans with Disabilities Act Title II regulations at 28 CFR 35.130(b)(7), and not as it is defined or interpreted for purposes of employment discrimination under Title I of the ADA (42 U.S.C. 12111-12112) and its implementing regulations at 29 CFR part 1630.
4. Eligibility Criteria
An individual is eligible to be considered to receive a reasonable modification if that individual has: a physical or mental impairment that substantially limits one or more of the major life activities of such and individual; a record of such impairment; or been regarded as having such impairment.
5. Requests for Reasonable Modifications
Community Services of Starke County, Inc., Transportation Services shall make information about how to contact Community Services of Starke County, Inc., Transportation Services to make requests for reasonable modifications readily available to the public through its website and rider policy guidelines. Community Services of Starke County, Inc., Transportation Services shall follow these procedures in taking requests:
a. Individuals requesting modifications shall describe what they need in order to use the service.
b. Individuals requesting modifications are not required to use the term “reasonable modification” when making a request. Personnel at Community
Services of Starke County, Inc., Transportation Services will determine if the request represents a reasonable modification and proceed in
accommodating the request accordingly.
c. Whenever feasible, Community Services of Starke County, Inc., Transportation Services request that individuals make such requests for
modifications before Community Services of Starke County, Inc., Transportation Services is expected to provide the modified service.
d. When a request for modification cannot practicably be made and determined in advance (e.g., because of a condition or barrier at the destination of a
paratransit, demand response, or fixed route trip of which the individual with a disability was unaware until arriving), operating personnel shall make a
determination of whether the modification should be provided at the time of the request. Operating personnel may consult with the Community
Services of Starke County, Inc., Transportation Services’ management before making a determination to grant or deny the request. Requests for
accommodation may be made either orally or in writing. The reasonable accommodation process begins as soon as the request for accommodation is
made.
The request can be submitted in any written format. Alternative means of filing a request, such as personal interviews, phone calls, or taped requests, will be made available for persons with disabilities if unable to communicate their request in writing or upon request.
6. Interactive Process
When a request for accommodation is made, Community Services of Starke County, Inc., Transportation Services and the individual requesting an accommodation must engage in a good faith interactive process to determine what, if any accommodation shall be provided. The individual and the Community Services of Starke County, Inc., Transportation Services must communicate with each other about the request, the process for determining whether an accommodation will be provided, and the potential accommodations. Communication is a priority throughout the entire process.
7. Time Frame for Processing Requests and Providing Reasonable Modification
Community Services of Starke County, Inc., Transportation Services will process requests for reasonable accommodation and then provide accommodations, when appropriate, in as short a time frame as reasonable possible. Community Services of Starke County, Inc., Transportation Services recognizes, however, that the time necessary to process a request will depend on the nature of the accommodation(s) requested and whether it is necessary to obtain supporting information.
8. Granting a Reasonable Modification Request
As soon as Community Services of Starke County, Inc., Transportation Services determines that a reasonable accommodation will be provided, that decision shall be immediately communicated to the individual. This notice must be in writing in order to maintain the required information for reporting purposes. Upon request, alternative means of response will be provided.
In choosing among alternatives for meeting nondiscrimination and accessibility requirements with respect to new, altered, or existing facilities, or designated or specified transportation services, Community Services of Starke County, Inc., Transportation Services shall give priority to those methods that offer services, programs, and activities to qualified individuals with disabilities in the most integrated setting appropriate to the needs of individuals with disabilities.
9. Denying Reasonable Modification Request
As soon as Community Services of Starke County, Inc., Transportation Services determines that a request for reasonable accommodation will be denied, Community Services of Starke County, Inc., Transportation Services will communicate the basis for the decision in writing to the individual requesting the modification. The explanation for the denial will clearly state:
a. the specific reasons for the denial;
b. any alternative accommodation that may create the same access to transit services as requested by the individual; and
c. the opportunity to file a complaint relative to the Community Services of Starke County, Inc., Transportation Services’ decision on the request.
10. Complaint Process
Community Services of Starke County, Inc., Transportation Services has a process for investigating and tracking complaints from qualified individuals. These procedures shall be posted on the Community Services of Starke County, Inc., Transportation Services website and will be provided to any individual where the Community Services of Starke County, Inc., Transportation Services has denied a request for accommodation. The process and any forms necessary to file a complaint are readily available from the web. Alternative means of filing complaints, such as personal interviews, phone calls, or taped requests, will be made available for persons with disabilities if unable to communicate their request their request in writing or upon request.
Any person who believes she or he has been discriminated against in obtaining a reasonable modification may file a complaint by completing and submitting a Community Services of Starke County, Inc., Transportation Services’ Reasonable Modification Complaint Form. Community Services of Starke County, Inc., Transportation Services will process complaints that are complete. Once the complaint is received, the complainant will receive and acknowledgement of receipt. If more information is needed to resolve the complaint, Community Services of Starke County, Inc., Transportation Services may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to the Community Services of Starke County, Inc., Transportation Services.
If Community Services of Starke County, Inc., Transportation Services is not contacted by the complainant or does not receive the additional information within 30 business days, the Community Services of Starke County, Inc., Transportation Services may administratively close the complaint. In addition, a complaint may be administratively closed if the complainant no longer wishes to pursue his or her case.
After Community Services of Starke County, Inc., Transportation Services investigates the complaint, a decision will be rendered in writing to the complainant. Community Services of Starke County, Inc., Transportation Services will issue either a Letter of Closure or Letter of Finding.
a. Letter of Finding – This letter will summarize the complaint, any interviews conducted regarding the complaint, and explains what actions will be
taken by Community Services of Starke County, Inc., Transportation Services to address the complaint.
b. Letter of Closure – This letter will explain why Community Services of Starke County, Inc., Transportation Services has determined that the complaint
does not merit accommodation under the Americans with Disabilities Act and that the complaint will be closed.
If the complainant disagrees with the decision of Community Services of Starke County, Inc., Transportation Services, an opportunity to appeal the decision may be pursued provided the complainant files notice of appeal within 21 days of the initial decision of Community Services of Starke County, Inc., Transportation Services.
In the event of appeal, the complainant will be granted all due process, including the ability to present additional evidence, present the case in person during an appeal hearing, and to be represented by counsel.
11. Designated Employee
Community Services of Starke County, Inc., Transportation Services shall designate one official within the organization responsible for processing reasonable modification requests and handling complaints. This individual is:
Cindy Benke, Executive Director
Community Services of Starke County, Inc., Transportation Services
311 E Culver Road Knox, IN 46534
(574)772-7070
cbenke@starkecs.com
12. Record Retention
Community Services of Starke County, Inc., Transportation Services will maintain all records related to reasonable modification requests and denials for at least three (3) years.
